Until now, organisations delivering data centre services focus on building highly resilient facilities by designing redundancy at various levels typically in accordance with standards such as ANSI/TIA-942*, ANSI/BICSI-002* and others. However, many organisations have come to realise that without having adequate processes and maintenance programs, the availability levels would be seriously impacted and “erode” the investment made in the data centre facility.
The DCOS® (Data Centre Operations Standard) has been written to provide organisations with a structured and progressive approach to improve data centre operations management ensuring that the investment in the data centre is safe-guarded. Implementing DCOS® will enable the organisation to deliver services which are well defined and have a consistent level of quality. This standard is the first and only standard available in the market addressing all data centre operations and maintenance requirements.
The standard addresses the following 11 process domains:
Service Level Management
Organization
Safety Management
Security Management
Project Management
Facilities Management
Data Centre Operations
Environmental Sustainability
Monitoring/Reporting/Control
Organisational
Resilience
Governance, Risk &
Compliance
The standard enables organisations to measure the maturity and integration of their processes based on globally recognized and applied maturity principles.
